These Terms and Conditions govern your use of the big win platform. By registering an account or accessing any part of the platform, you confirm that you have read, understood, and agreed to these terms in full. Please take a few minutes to go through each section — they are written in plain Philippine English so everything is clear and straightforward.
Last updated: 2025. These terms apply to all registered members in the Philippines.
These rules cover accounts, eligibility, deposits, bonuses, responsible gaming, and how we handle your information on the big win platform.
You must be at least 21 years old to register and use the big win platform, in accordance with Philippine gaming regulations. By creating an account, you confirm that you meet this age requirement and that all information you provide during registration is accurate, complete, and up to date. Each person may hold only one account — duplicate accounts are not permitted and may be suspended without notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, contact our support team immediately at [email protected]. big win reserves the right to request identity verification documents at any time to confirm eligibility.
All deposits and withdrawals on the big win platform are processed in Philippine pesos (PHP) through local payment methods available to Filipino players. You may only deposit funds from a payment account that is registered in your own name — third-party deposits are not accepted and may result in account suspension pending investigation. Minimum and maximum deposit and withdrawal amounts are displayed within your account dashboard and may be updated from time to time. Withdrawal requests are processed within the timeframes stated in your account area; processing times may vary depending on the payment method selected. big win does not charge platform fees on standard deposits, but your payment provider may apply their own charges — please check with your provider before transacting. All funds held in your account are for entertainment purposes on the platform only and may not be transferred to other accounts.
All bonuses and promotional offers available on the big win platform are subject to specific terms, including wagering requirements, eligible games, minimum deposit thresholds, and expiry periods. These individual promotion terms are published on the Promotion page and must be read in full before claiming any offer. Bonuses are credited to your account in Philippine pesos and may only be used on the platform for their stated purpose. Attempting to abuse, exploit, or circumvent bonus terms — including creating multiple accounts to claim the same offer — will result in the forfeiture of the bonus and may lead to account suspension. big win reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a conflict exists between a specific promotion's terms and these general Terms and Conditions, the specific promotion terms take precedence for that offer.
big win is committed to providing a safe and responsible entertainment environment for all Filipino players. We offer a range of responsible gaming tools — including deposit limits, session reminders, and self-exclusion options — which are accessible through your account settings and explained in full on the Responsible Gaming page. If you feel that your gaming activity is becoming a concern, we strongly encourage you to use these tools or contact our support team for assistance. Players who have self-excluded from the platform must not attempt to re-register or access the platform during their exclusion period. big win complies with applicable Philippine regulations regarding player protection and reserves the right to enforce responsible gaming measures on any account where problematic behaviour is identified. Gaming should always remain a form of entertainment — please play within your means.
big win collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the collection, storage, and use of your personal information as described in the Privacy Policy. Your data is used to operate your account, process transactions, verify your identity, and comply with applicable legal and regulatory obligations in the Philippines. We do not sell your personal data to third parties for marketing purposes. You have the right to request access to, correction of, or deletion of your personal data by contacting our support team at [email protected]. big win uses industry-standard security measures to protect your information, but you are also responsible for keeping your login credentials secure and not sharing them with anyone.
The big win platform is provided for personal entertainment use only and may not be used for any commercial, fraudulent, or unlawful purpose. You agree not to attempt to hack, reverse-engineer, disrupt, or interfere with any part of the platform or its underlying systems. Any use of automated tools, bots, scripts, or software to interact with the platform in a manner not intended for regular players is strictly prohibited and will result in immediate account termination. You are responsible for ensuring that your use of the platform complies with all applicable laws and regulations in your jurisdiction within the Philippines. big win reserves the right to suspend or terminate any account that violates these conduct standards, with or without prior notice, and to withhold any funds pending investigation where fraudulent activity is suspected. All decisions made by big win regarding account conduct are final.
big win provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. We are not liable for any losses arising from technical issues, service interruptions, or events outside our reasonable control, including network outages or maintenance periods. To the maximum extent permitted by applicable Philippine law, big win's total liability to any member in connection with their use of the platform is limited to the amount deposited by that member in the 30 days preceding the relevant claim. These Terms and Conditions may be updated from time to time to reflect changes in our services, legal requirements, or platform features. When material changes are made, we will notify registered members through the platform or by email. Continued use of the platform after any update constitutes acceptance of the revised terms. If you have questions about these terms, please visit our FAQ page or contact support at [email protected].
If anything in these Terms and Conditions is unclear, the FAQ page covers the most common questions Filipino players ask about accounts, payments, bonuses, and platform rules. You can also reach our support team any time at [email protected] — we are available 24/7 in English. Ready to get started? Create your free account and explore everything big win has to offer.