Your privacy is something we take seriously at big win. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. Everything here is written in plain Philippine English so you know exactly where you stand.
Last updated: 2025. This policy applies to all registered members accessing big win from the Philippines.
Here is a clear breakdown of the personal data big win collects, the reason we need it, and how it is used to keep your account safe and running smoothly.
When you create a big win account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to set up and identify your account on the platform. Your date of birth is collected to verify that you meet the minimum age requirement for gaming in the Philippines. Your email and mobile number are used to send account notifications, security alerts, and important platform updates. We do not share this registration data with third parties for marketing purposes. All registration data is stored securely using industry-standard encryption methods. You can update most of your account details at any time by logging in and visiting your profile settings.
To comply with Philippine regulations and responsible gaming requirements, we may ask you to submit a government-issued ID, proof of address, or other verification documents as part of our Know Your Customer (KYC) process. Acceptable documents include a Philippine passport, driver's licence, SSS ID, or similar valid government identification. These documents are used solely to verify your identity and confirm that you are legally permitted to use the platform. Verification documents are handled with strict confidentiality and are only reviewed by authorised compliance personnel. We do not use your ID documents for any purpose beyond identity verification and regulatory compliance. Once verified, your documents are stored securely and are not shared with any third party except where required by law. If you have questions about the KYC process, our support team is available 24/7 at [email protected].
When you make a deposit or request a withdrawal, we collect transaction details including the payment method used, the amount in Philippine pesos (PHP), and the date and time of the transaction. We do not store full payment card numbers or complete e-wallet credentials on our servers — payment processing is handled by our trusted payment partners who operate under their own security standards. Transaction records are retained for the period required by applicable Philippine financial regulations. These records may be reviewed by our compliance team in the event of a dispute, fraud investigation, or regulatory audit. Your transaction history is accessible to you at any time through your account dashboard. We will never ask you to share your full payment credentials via email or chat — if you receive such a request, please report it to our support team immediately.
We collect data about how you interact with the big win platform, including the pages you visit, the games or sports markets you engage with, session duration, device type, operating system, and browser information. This usage data helps us understand how Filipino players use the platform so we can improve performance, fix issues, and personalise your experience. We also use this data to monitor for unusual activity that may indicate account security issues or potential fraud. Usage data is analysed in aggregate where possible, meaning individual behaviour is not singled out unless there is a specific security or compliance reason to do so. We may use anonymised usage data to improve our platform features and inform future development decisions. This data is not sold to advertisers or external marketing companies. You can request a summary of the activity data we hold on your account by contacting [email protected].
Under applicable Philippine data privacy law, you have clear rights over your personal information. Here is what you can do and how to exercise those rights.
You have the right to request a copy of the personal data we hold about you at any time. To make an access request, simply contact our support team at [email protected] with your registered email address and a description of the data you would like to review. We will respond to your request within the timeframe required by Philippine data privacy regulations. Access requests are free of charge for standard requests. We may ask you to verify your identity before releasing any personal data to ensure your information is not disclosed to an unauthorised party. Once verified, we will provide your data in a clear and readable format.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details such as your email address or mobile number directly through your account settings. For corrections to identity documents or other sensitive data, please contact our support team at [email protected] and we will guide you through the process. We aim to process correction requests promptly and will confirm once the update has been made. Keeping your information accurate helps us provide you with the best possible service and ensures your account remains compliant with our verification requirements. Please notify us as soon as possible if your details change.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period under Philippine financial and gaming regulations, even after account closure — we will inform you of any such retention obligations when you make a deletion request. To request erasure, contact [email protected] from your registered email address. We will review your request and respond within the applicable regulatory timeframe. Where full deletion is not immediately possible due to legal obligations, we will restrict processing of your data to the minimum necessary. Once the retention period has passed, your data will be securely deleted from our systems.
You have the right to object to certain types of data processing, including processing carried out for direct marketing purposes or based on our legitimate interests. If you object to receiving marketing communications from big win, you can opt out at any time by updating your communication preferences in your account settings or by contacting our support team. We will honour your objection promptly and stop the relevant processing unless we have compelling legitimate grounds that override your interests. Your objection to marketing will not affect your ability to use the platform or access your account. We will always respect your preferences and make it easy for you to manage how your data is used.
Where technically feasible and permitted by law, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. To make a portability request, contact [email protected] with your registered account details. We will provide your data in a suitable format within the timeframe required by applicable Philippine regulations. Please note that portability rights apply to data you have provided to us directly and which is processed on the basis of your consent or a contract. We are committed to making this process as straightforward as possible for all Filipino members.
If you believe that big win has not handled your personal data in accordance with applicable Philippine data privacy law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before doing so, we encourage you to contact our support team at [email protected] so we can try to resolve your concern directly and as quickly as possible. We take all privacy complaints seriously and will investigate every concern raised by our members. Our team will acknowledge your complaint promptly and keep you informed of the outcome. We are committed to resolving data privacy issues fairly and transparently. Your right to complain to the NPC is always available to you regardless of whether you contact us first.
We do not sell your personal information. Here is a transparent look at the limited circumstances in which your data may be shared, and the security measures we have in place.
big win may share your personal data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification partners, and customer support tools. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change. We do not share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes. Every data-sharing arrangement is governed by strict contractual protections to safeguard your privacy.
We use industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and the big win platform is encrypted using secure protocols. Our servers are protected by firewalls, access controls, and regular security audits carried out by qualified professionals. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. You can also help protect your account by using a strong, unique password and enabling any available two-factor authentication options.
If you have any questions about this Privacy Policy or how big win handles your personal data, our support team is available 24/7 in English. You can also visit our FAQ page for quick answers to common questions, or review our Terms and Conditions for the full picture of how the platform works. Ready to get started? Create your free account today.